What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to redirect users to a new blank form after submission?

    Asked by goldbond on March 06, 2017 at 07:06 PM
    I did that, but somehow my forms all now have the same ID number... I'm trying to have a unique ID number in the email subject line so they don;t all thread together. 
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 06, 2017 at 07:10 PM

    If you need to redirect your users to a new blank form after the submission then you only need to change the thank you link or provide the link in the thank you page. 

    To change the thank you link you could refer to this guide: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    However, this will work as long as you redirect to the same form, the same redirection will be done upon the submission and your user will be redirected to the new form. 

    Now, if you need to redirect from one form to another totally different then you need to add the custom thank you link on every form you need to do the same. 

    You may also provide us the link to the form where you're working on so we can check it further. 


  • Profile Image

    Answered by goldbond on March 07, 2017 at 02:10 PM

    Thanks for the quick reply. 

    I already have the "thank you" page setup to "submit another form"



    The problem is that I get multiple submissions with the same ID number - see the attached screen grab. I wondered if it's bc of routing to the form again?

    I  change the topic based on which questions you answer, but they all have the same ID. 


  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 07, 2017 at 03:20 PM

    I can see this issue about receiving multiple emails has been reported on another thread, in order to avoid confusion and assist you better I would suggest you to keep discussing your issue there: https://www.jotform.com/answers/1083145 


  • Profile Image

    Answered by goldbond on March 07, 2017 at 04:39 PM

    You are correct, I do have two threads going. But they are distinct topics. 

    This one is about the same ID number appearing on multiple emails. So I could have Samples 1234, Catalogs 1234, Tradeshow 1234, etc. When they should all have a different number. 

    The other is about multiple emails sending for each submission. 


    Could you please take a look at this again. Thank you!

  • Profile Image

    Answered by goldbond on March 07, 2017 at 04:57 PM

    nevermind. i fixed the other thread and it fixed this issue too. thank you!