What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get the PC to display two-columns and only 1 column on mobile?

    Asked by endersisland on March 06, 2017 at 09:27 PM

    I have this problem on one of my forms but not another. Very strange. The mobile browser needs to display in one column, not two, but I can't figure out how to accomplish this, because it seems random.

    The other form at this address (https://www.endersisland.com/office) is functioning perfectly.

    Page URL:
    https://www.endersisland.com/payment

    Screenshot
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    JotForm Support

    Answered by BJoanna on March 07, 2017 at 12:46 AM

    I have tested your form and I was able to replicate mentioned issue. Form is not displayed properly on mobile devices. 

    To resolve your issue, please add Mobile Responsive widget to your form. This widget is currently not available in Version 4 of our Form Builder, so you will have to switch back to Version 3 and add it to your form. You can switch back to Version 3 on settings page of your account.

    After you add Mobile Responsive widget to your form, you can switch back to Version 4. 

    Also here is my cloned form, with Mobile responsive widget: https://form.jotform.com/70651093962964 

    My form looks like this on mobile devices.

    Feel free to test it and clone it

    Hope this will help. Let us know if you need further assistance.