Unable to download the reports for our form

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    CustomerMining
    Asked on March 06, 2017 at 10:12 PM
    I have the same problem.  I need to have someone access the form through a shared link to download.   I can't give them them access to our account.  It has to be through the shared link
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    Kiran
    Answered on March 06, 2017 at 10:22 PM

    I have tried download the submissions to Excel of your form and was able to download without any issue.

    Could you try accessing the form on a different browser and see if you are able to export the submissions to Excel? As mentioned in the other post, you may also try generating an Excel report from the Reports.

    https://www.jotform.com/help/101-How-to-Create-an-Excel-Report

    If you want to share the form to someone, you may consider adding the user as a sub-account user and share the form. Please refer to the guide below that can help you with using sub-user accounts.

    https://www.jotform.com/help/232-How-to-share-forms-with-a-sub-account-user

    Hope this information helps!