What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to download the reports for our form

    Asked by CustomerMining on March 06, 2017 at 10:12 PM
    I have the same problem.  I need to have someone access the form through a shared link to download.   I can't give them them access to our account.  It has to be through the shared link
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    JotForm Support

    Answered by Kiran on March 06, 2017 at 10:22 PM

    I have tried download the submissions to Excel of your form and was able to download without any issue.

    Could you try accessing the form on a different browser and see if you are able to export the submissions to Excel? As mentioned in the other post, you may also try generating an Excel report from the Reports.

    https://www.jotform.com/help/101-How-to-Create-an-Excel-Report

    If you want to share the form to someone, you may consider adding the user as a sub-account user and share the form. Please refer to the guide below that can help you with using sub-user accounts.

    https://www.jotform.com/help/232-How-to-share-forms-with-a-sub-account-user

    Hope this information helps!