What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If data deleted from the form is deleted, will the data completely disappear?

    Asked by hiloz1 on March 07, 2017 at 01:53 AM

    Hi,

    If it does not completely disappear please tell me if there is a way to erase the complete data.

     

    Tadahiro Nakashima

  • Profile Image
    JotForm Support

    Answered by Boris on March 07, 2017 at 04:59 AM

    If you are referring to your submissions data, yes, when you delete your submissions, they are removed from our servers.

    Please see the following guide on how to delete your submissions:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Please do keep in mind that if you had set up email notifications and autoresponders on your form, and your email notifications were set up to contain your submitted data, some of this data might remain inside your email history logs for about three months or so. You can view your email history logs by following this guide:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    The email entries are deleted from the logs when the email database fills up, which usually means that any email in the logs gets deleted in roughly about three months or so.

    I hope this answers your questions regarding deletion of your data, but if you need any further clarifications, please let us know. Thank you!