What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Suddenly getting a PayPal error?

    Asked by msimpy on March 07, 2017 at 07:28 AM

    I made a few minor changes to this ticket form and now I'm getting this PayPal error on submit...

    "You have entered an invalid quantity value. A quantity value must be an integer greater than or equal to one."

    It is not embedded - using the direct link...

    https://form.jotform.us/50235305854148

    Screenshot
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    JotForm Support

    Answered by Welvin on March 07, 2017 at 10:42 AM

    I am not sure what's the problem,  I see no error there but I have just fixed it by re-saving the configuration and the form. Please check again and let us know if the issue persists.

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    Answered by msimpy on March 07, 2017 at 01:32 PM

    Thank you - works fine now!!

    Great JotForm Support as always!! :-)