What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I use the Test Email button it doesn't send to my address even though I set it?

    Asked by SarahCalvert on March 07, 2017 at 09:57 AM

    when i send test emails they aren't coming to my email address even though i put mine in?

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 07, 2017 at 11:53 AM

    Hi, thank you for contacting us.

    Yes, the "Test Email" button sends a test notification to the email attached to your account, not the emails recipients that your notification have.

    We mention this at the beginning of our guide on setting up email notifications here: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Quoting from the guide above:

    IMPORTANT NOTICE: 

    If you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to the email address that is registered with your jotform account profile. Instead, you must make an actual submission on your live form to test the newly added recipient email address you are setting up in the form if different. Please refer to this guide for more information: How-to-properly-change-and-test-a-new-email-recipient-address.

     

    I hope this helps. If you need further assistance please let us know. Thank you.