When I use the Test Email button it doesn't send to my address even though I set it?

  • SarahCalvert
    Answered on March 07, 2017 09:57 AM

    when i send test emails they aren't coming to my email address even though i put mine in?

    Answered on March 07, 2017 11:53 AM

    Hi, thank you for contacting us.

    Yes, the "Test Email" button sends a test notification to the email attached to your account, not the emails recipients that your notification have.

    We mention this at the beginning of our guide on setting up email notifications here: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Quoting from the guide above:


    If you are trying to test the email alerts using " Test Email " button, please note that this will always send the email notification to the email address that is registered with your jotform account profile. Instead, you must make an actual submission on your live form to test the newly added recipient email address you are setting up in the form if different. Please refer to this guide for more information: How-to-properly-change-and-test-a-new-email-recipient-address.


    I hope this helps. If you need further assistance please let us know. Thank you.