What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why coupon field is showing even though there is no coupon created?

    Asked by tyl on March 07, 2017 at 10:19 AM

    Hi Guys

    Just inserted stripe into my form and connected and verified with my stripe account successfully, created the product and bingo....perfect, except for one annoying thing, in the payment section it has an option for a Coupon....can I remove this as we dont do coupons! Here is my website page https://www.theyachtlondon.com/memtest.html

    Cheers

    Paul



    This is a re-post of a comment on Mastering Payment Form Integrations with JotForm

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 07, 2017 at 01:08 PM

    Hello Paul, 

    I checked your form and that field shouldn't appear if there are no coupons. Meaning, if you delete all coupons field should disappear. 

    But when I checked your payment I couldn't find any coupon created.

    Please allow me some time to investigate this for you.

    I'll get back to you as soon as possible.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 08, 2017 at 08:08 AM

    Thank you for your patience.

    I tried to find why the Coupon is showing even though there is no coupon created. As I said, the coupon code field shouldn't show if there are no coupons created, so please use this CSS to hide it:

    .coupon-container {

    display:none!important;

    }

    Just copy and paste in your Custom CSS field.

    Hope it helps.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image

    Answered by tyl on March 08, 2017 at 03:53 PM

    Hi

    Thanks for the coding...unfortunately it does not work.

     

    Please advise?

     

    Regards

    Paul

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 08, 2017 at 05:08 PM

    Hello Paul,

    My apologies, this is the correct code:

    #coupon-container {

    display:none!important;

    }

    I did the change in your form already so please check and let us know how it worked.

    Thank you!