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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications Bouncing?

    Asked by airdat on March 07, 2017 at 11:35 AM

    Hi,

    I have two email addresses in a notification email. One which I receive but the other recipient is stating it is not getting to them. The status in the history says that the email was sent. Does this relate to both emails or could one fail but the history still show as sent?

    Many thanks,

    Rupert

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    JotForm Support

    Answered by david on March 07, 2017 at 01:37 PM

    If emails are marked as "Sent" it means all emails in that list were successfully sent.  Check the spam/junkmail folder of the account that did not receive the notifications to see if they were filtered there.

    If they are not, you can check to see if the address is in our bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If the emails were bouncing, the address would be there.