What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have people who are not able to make a payment

    Asked by smarois on March 07, 2017 at 12:49 PM

    I have had about three people who have gone through the application processes and when they get to the end it will not allow for them to make the payment.  I had one other that said the only way it would allow her to make the payment is if she bought a swim club membership as well.  We are trying to get our sign ups completed for this upcoming camp and need this issue resolved.  I greatly appreciate any help that can be offered and look forward to hearing from you.


    Thank you 

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    JotForm Support

    Answered by Mike on March 07, 2017 at 04:31 PM

    There is a total calculation conflict caused by missing calculation values on the Membership Type dropdown field. Please add the calculation values to that field in order to solve the issue.

    It is also recommended to add the calculation values to other fields used in calculations.

    Related guide:

    How to Assign Calculation Value

    If you need any further assistance, please let us know.