What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I make sure my list of people that need to be notified receive an email when a form is completed?

    Asked by snpickar on March 07, 2017 at 02:15 PM

    How can I make sure my list of people that need to be notified receive an email when a form is completed? 

    Page URL:
    https://form.jotform.com/70315540996157?mkt_tok=eyJpIjoiWW1VeE56VmhPVG<br/>t6WWpjdyIsInQiOiIwOGZuTUdtNDZpTDMraUZuMFwvM3MzSXN4bVNGcmdrZGQweTBUblNj<br/>YzV4SUg1am

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    JotForm Support

    Answered by Nik_C on March 07, 2017 at 05:24 PM

    You could set SMTP for your Notifier and send them in that way. That should decrease the possibility of not delivered emails. Here is the guide on how to set SMTP: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
    Also, you can use your History to check if the emails went to the appropriate email address. To do that you should go to this link (while logged in): https://www.jotform.com/myaccount/history and set to view email logs: 

    If you have any further questions please let us know.

    Thank you!

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    JotForm Support

    Answered by Nik_C on March 07, 2017 at 05:28 PM

    Additionally, I checked all your emails associated with the form and none of them were in the Bounce list. You can also check it by using this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thank you!