What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change the PayPal account used on for subscription payment?

    Asked by HamFringe on March 07, 2017 at 02:27 PM

    hi there-

    Is it possible for us to switch the paypal account used for our billing?

    I see the option to change the credit card within the paypal account- but not the option to switch paypal accounts.

    Please let me know if you can help me with this!

    Thanks,

    claire 

    416-819-1612

     

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    JotForm Support

    Answered by Kevin_G on March 07, 2017 at 05:34 PM

    Since you're using PayPal you cannot change the account currently used, you would need to cancel the current subscription and purchase a new one using the new PayPal account.