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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need help resetting my password for one of my accounts with username: CrimsonFlyLoco

    Asked by Dan Hine  on March 07, 2017 at 03:06 PM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 07, 2017 at 05:57 PM

    I can see from our logs you were able to change your password after you opened this thread.

    Are you still unable to get the password reset email? 

    Please, let us know. 

  • Profile Image

    Answered by crimsonfly on March 09, 2017 at 10:25 AM
    No, I still cannot get in.
    The username is:
    CrimsonFlyLoco
    I thought the email associated with this account was dhine@crimsonfly.net.
    But its not.
    Can you tell me what email address is associated to this account?
    *Dan Hine*
    *CEO | Crimson Fly Digital Marketing*
    *Editor | The Lo**udoun Homeowner*

    *www.crimsonfly.net *
    *www.theloudounhomeowner.com *
    *Phone: 703.737.0311 x940*
    *Cell: 301.503.7703*
    *dhine@crimsonfly.net *
    ...
  • Profile Image

    Answered by crimsonfly on March 09, 2017 at 10:28 AM
    No, I still cannot get in.
    The username is:
    CrimsonFlyLoco
    I thought the email associated with this account was dhine@crimsonfly.net.
    But its not.
    Can you tell me what email address is associated to this account?
    *Dan Hine*
    *CEO | Crimson Fly Digital Marketing*
    *Editor | The Lo**udoun Homeowner*

    *www.crimsonfly.net *
    *www.theloudounhomeowner.com *
    *Phone: 703.737.0311 x940*
    *Cell: 301.503.7703*
    *dhine@crimsonfly.net *
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 09, 2017 at 12:23 PM

    The email associated to your account CrimsonFlyLoco is d***e@c********y.net I have checked the email address and it's not in our bounce list, you could reset your password now and it should be sent to that email. 

    Try going to the login page and clicking on the forgot password link: https://www.jotform.com/login 

    Enter the email address associated to your account or the account username, you should receive the email with the reset instructions, please also check your spam or junk folders since the email may have ended up there. 

    If you're still not receiving the email, pelase let us know and we will send the reset instructions to the email address associated to your account CrimsonFlyLoco directly.