Email Notifications: Not receiving notifications

  • dtheis
    Asked on March 7, 2017 at 3:11 PM

    I have entered 3 email addresses for the form to be sent to, but none of the addresses are receiving notifications.

  • Chriistian Jotform Support
    Replied on March 7, 2017 at 6:10 PM

    Hi there,

    I checked your form http://www.jotform.us/form/70654022502141 and the email notifications seem to have not been properly set as shown below.

    Email Notifications: Not receiving notifications Image 1 Screenshot 30

     

    There are missing fields. Perhaps you have deleted an email field that you have previously connected to your email notifications. If you look inside your email notifications, you will see that the recipients fields are empty.

    Email Notifications: Not receiving notifications Image 2 Screenshot 41

     

    Please add emails to the Recipient Emails field in order to receive your email notification properly.

    Let us know if you need further assistance.

    Regards.