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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why some of my email recipient addresses are not receiving emails?

    Asked by pearsongb on March 07, 2017 at 03:15 PM
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    JotForm Support

    Answered by Kevin_G on March 07, 2017 at 06:07 PM

    I have checked one of your forms and noticed an email recipient address in our bounce list: 

    Result: 

    D******8@comcast.net is IN the bounce list 

    Reason(s) : smtp; 554 resimta-po-24v.sys.comcast.net

    I've already removed the email address from our bounce list you this address receives emails now, you could also check the other email addresses where you're not receiving emails in our bounce list, this guide will help you with that: How-to-Remove-Your-Email-Address-from-Bounce-List

    You could also follow this guide in order to prevent bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this helps. 

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    Answered by pearsongb on March 09, 2017 at 10:21 AM
    Thank you.
    ...