Why some of my email recipient addresses are not receiving emails?

  • Profile Image
    Asked on March 07, 2017 at 03:15 PM
  • Profile Image
    Answered on March 07, 2017 at 06:07 PM

    I have checked one of your forms and noticed an email recipient address in our bounce list: 


    D******8@comcast.net is IN the bounce list 

    Reason(s) : smtp; 554 resimta-po-24v.sys.comcast.net

    I've already removed the email address from our bounce list you this address receives emails now, you could also check the other email addresses where you're not receiving emails in our bounce list, this guide will help you with that: How-to-Remove-Your-Email-Address-from-Bounce-List

    You could also follow this guide in order to prevent bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this helps. 

  • Profile Image
    Answered on March 09, 2017 at 10:21 AM
    Thank you.