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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    When conditions are duplicated and edited they are not working

    Asked by vsovizsla on March 07, 2017 at 03:31 PM
    I've discovered that copying the condition statements and editing them leads to them not working. I don't know if this is just an issue with V4 but the problem clearly lies with Jotform.  So I have to start from scratch each time and build a new conditional statement.  As there are many, all using the same logic, this has meant an awful lot of unwanted time and effort on my part.  Not happy!
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    JotForm Support

    Answered by BJoanna on March 07, 2017 at 04:02 PM

    I have cloned your form and I made several tests, but I was not able to replicate mentioned issue. Each condition that I duplicated was working after it was edited and applied to new option. 

    On my cloned form I have duplicated conditions for FDX option and I have edited duplicated conditions to be applied to new option (Test).

    Here is my cloned form: https://form.jotform.com/70655678662974 

    Can you please tell us with which conditions have you duplicated? 

    You can also switch back to Version 3 of our Form Builder and edit your form there if you think that this issue is related to Version 4 only. 

    You can switch back to Version 3 on settings page of your account. 

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    Answered by vsovizsla on March 08, 2017 at 05:26 PM

    I cleared my caches, switched from Chrome to Firefox & still the problems persisted.  I finally switched back to Version 3, deleted all conditions that weren't working at all or not properly, created all new conditions (for the Nth time) and FINALLY, everything now works. I spent untold hours on the conditions for this form.  It should NOT be that way so I can only assume that V4 is "buggy" still.

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    JotForm Support

    Answered by Chriistian on March 08, 2017 at 07:37 PM

    Glad that everything works now when you have switched to version 3 and edited your form there. We will keep monitoring about the Version 4 builder. However, if you will encounter again any issues, do get us back.