Removing field in the email notification

  • Ashlee
    Asked on March 7, 2017 at 3:42 PM
    is it possible to hide fields from showing on the email that gets sent after a form has been submitted?

    I have a field in my form that says "Add Another Account" Yes or No, that is a field I don't need to see the answer for in the email that is sent to me upon the users submission. 

    Is there a way to remove that? Thanks!

  • Jan
    Replied on March 7, 2017 at 4:39 PM

    Yes, it is possible to hide or remove a field in the email notification or autoresponder. Here's a guide:

    1. In Form Builder V4, click the "Settings" menu. Go to the "Emails" section. Select the email alert and then click the "Edit" icon.

    Removing field in the email notification Image 1 Screenshot 30

    2. In the Email Editor, you can select the row that you want to remove and then click the "Delete Row" function.

    Removing field in the email notification Image 2 Screenshot 41

    3. Click the "Save" button when you're done.

    Hope that helps. If you have any questions, let us know. Thank you.

  • Ashlee
    Replied on March 7, 2017 at 6:29 PM

    Thank you! That worked!

    Is there a way to delete the same field in the PDF that gets sent as an attachment when the form is submitted?
  • jonathan
    Replied on March 7, 2017 at 8:13 PM

    We will resolve the next question separately here https://www.jotform.com/answers/1084310

    Thanks.