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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade to Paid Account

    Asked by stanbialecki on March 07, 2017 at 04:18 PM

    Hello,

     

    I have been using the free account and want to upgrade to a paid account.

    What is holding be back is an issue that I am having.

    I have my manager report form set up to send emails to 5 people and Jot Form only send it to the first email on the list?

    Is there a way to fix this? I need my manager report to go out to all 5 people listed?

    I really want to sign up for a paid account and use Jot Form for my company.

     

    Thanks

    Stan

    Page URL:
    https://form.jotform.us/stanbialecki/chameleon-manager-report

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 07, 2017 at 06:38 PM

    Hello Stan,

    I'm glad that you decided to upgrade your plan.

    I checked emails associated with your form and some of them ended in the Bounce list:

    1) carleencandco@sbcglobal.net:

    Reason(s) : smtp; 553 5.3.0 alph157 DNSBL:ATTRBL 521< 129.121.160.144

    2) bethcandco@sbcglobal.net:

    Reason(s) : smtp; 553 5.3.0 alph167 DNSBL:ATTRBL 521< 129.121.92.134

    3) meredithcandco@sbcglobal.net:

    Reason(s) : smtp; 553 5.3.0 flpd568 DNSBL:ATTRBL 521< 209.126.123.106

    4)joycandco@sbcglobal.net:

    Reason(s) : smtp; 553 5.3.0 alpd682 DNSBL:ATTRBL 521< 209.126.123.106

    I removed them all from the Bounce list and that was the reason why your managers didn't receive their emails.

    In order to prevent this problem please check this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also, you can check and remove your emails from the Bounce list by checking this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you need any further assistance please let us know.

    Thank you!

  • Profile Image

    Answered by stanbialecki on March 09, 2017 at 10:22 AM
    Thank you very much that's great! I really like your service and want to continue with it in my company.
    Thank You,
    Stan Bialecki
    Chameleon Haircolor Café & Spas
    www.chameleonhcc.com
    North Haven 203-234-7900
    323 Washington Ave North Haven, CT
    ...
  • Profile Image

    Answered by stanbialecki on March 09, 2017 at 10:25 AM
    Thank you very much that's great! I really like your service and want to continue with it in my company.
    Thank You,
    Stan Bialecki
    Chameleon Haircolor Café & Spas
    www.chameleonhcc.com
    North Haven 203-234-7900
    323 Washington Ave North Haven, CT
    ...
  • Profile Image

    Answered by stanbialecki on March 09, 2017 at 10:28 AM
    Thank you very much that's great! I really like your service and want to continue with it in my company.
    Thank You,
    Stan Bialecki
    Chameleon Haircolor Café & Spas
    www.chameleonhcc.com
    North Haven 203-234-7900
    323 Washington Ave North Haven, CT
    ...
  • Profile Image

    Answered by stanbialecki on March 09, 2017 at 10:28 AM
    Thank you very much that's great! I really like your service and want to continue with it in my company.
    Thank You,
    Stan Bialecki
    Chameleon Haircolor Café & Spas
    www.chameleonhcc.com
    North Haven 203-234-7900
    323 Washington Ave North Haven, CT
    ...
  • Profile Image

    Answered by stanbialecki on March 09, 2017 at 10:31 AM
    Thank you very much that's great! I really like your service and want to continue with it in my company.
    Thank You,
    Stan Bialecki
    Chameleon Haircolor Café & Spas
    www.chameleonhcc.com
    North Haven 203-234-7900
    323 Washington Ave North Haven, CT
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 09, 2017 at 12:30 PM

    Hello Stan,

    Thank you for your feedback, we appreciate that. 

    I'm glad you like our Service.

    Cheers!