I asked a question yesterday - how am i supposed to know if you answered it?

  • Profile Image
    bishopcarroll
    Asked on March 07, 2017 at 04:36 PM

    I am really STRUGGLING here!!  I am in need of an answer; I don't know HOW you are supposed to answer my question when there isn't a place for me to enter my contact information...  I don't know how to search your forum of questions unless I go to google and search that way.

    I've now run into an additional problem - yesterday I asked if there is anyway to add a text field to the payment so that I know when I go to my paypal acct WHO the registration is paying for - is there a link between paypal and the jotform database somewhere?

    Today I was testing the payments via paypal.  The paypal payment worked just fine, I saw the money come in and had the opportunity to accept it, I didn't accept or decline yet.  However, the form did not save into my jotform database, it didn't show that I had any additional submissions or any payment submissions.

    I am desperate on this; please respond so that I know these emails actually go to a live person.

    Last week I submitted a question asking to have my username changed - well that happened which was great except I did not receive an email or anything letting me know; one day the old username didn't work and the new one I asked it to be changed to did. 

  • Profile Image
    jonathan
    Answered on March 07, 2017 at 06:39 PM

    We responded to your last question on this thread here 

    https://www.jotform.com/answers/1083668-Fetching-and-passing-field-particularly-the-student-name-into-Paypal-payment#1

    The same response was also sent to your email. Please check your email as well.

    You can also search our Support Forum for answers to questions you have.

    https://www.jotform.com/answers

    Example:

     

    Your own questions/post can be reviewed by clicking on the My questions button.

    Hope this is clearer. Let us know if you need further clarification on this.

    I suggest you just update/respond on your original question on this thread https://www.jotform.com/answers/1083668

    Thanks.