What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I asked a question yesterday - how am i supposed to know if you answered it?

    Asked by bishopcarroll on March 07, 2017 at 04:36 PM

    I am really STRUGGLING here!!  I am in need of an answer; I don't know HOW you are supposed to answer my question when there isn't a place for me to enter my contact information...  I don't know how to search your forum of questions unless I go to google and search that way.

    I've now run into an additional problem - yesterday I asked if there is anyway to add a text field to the payment so that I know when I go to my paypal acct WHO the registration is paying for - is there a link between paypal and the jotform database somewhere?

    Today I was testing the payments via paypal.  The paypal payment worked just fine, I saw the money come in and had the opportunity to accept it, I didn't accept or decline yet.  However, the form did not save into my jotform database, it didn't show that I had any additional submissions or any payment submissions.

    I am desperate on this; please respond so that I know these emails actually go to a live person.

    Last week I submitted a question asking to have my username changed - well that happened which was great except I did not receive an email or anything letting me know; one day the old username didn't work and the new one I asked it to be changed to did. 

    Page URL:
    https://form.jotform.us/bishopcarroll/2017-project-graduation

  • Profile Image
    JotForm Support

    Answered by jonathan on March 07, 2017 at 06:39 PM

    We responded to your last question on this thread here 

    https://www.jotform.com/answers/1083668-Fetching-and-passing-field-particularly-the-student-name-into-Paypal-payment#1

    The same response was also sent to your email. Please check your email as well.

    You can also search our Support Forum for answers to questions you have.

    https://www.jotform.com/answers

    Example:

     

    Your own questions/post can be reviewed by clicking on the My questions button.

    Hope this is clearer. Let us know if you need further clarification on this.

    I suggest you just update/respond on your original question on this thread https://www.jotform.com/answers/1083668

    Thanks.