What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I integrage a custom field I created in Insightly to my jotform.

    Asked by jayalaxmi on March 07, 2017 at 05:30 PM

    When I click on the "Please Select" arrow.  The custom filed is not included.  I was trying to add the custom field "Candles".

    I would like to add around 15 custom fields if this is possible.

  • Profile Image
    JotForm Support

    Answered by jonathan on March 07, 2017 at 07:13 PM

    I checked your form current integration to Insightly and I can see the custom field was already added/used.

    I assume the issue had been resolved already? Please let us know if not.

    Thanks.

  • Profile Image

    Answered by jayalaxmi on March 07, 2017 at 07:44 PM

    Actually this issue has not been resolved.  Where it says "Tags".  I would like it to say "Candles" from the Custom Field I created in Insightly.

    I would like to create custom fields for each section of my jotform.  I would like when someone clicks Candles, Candy, Coffee etc.. that it will integrate into Insightly as the product they want.

    Here is the form - https://www.jotform.com/form/20340052725

  • Profile Image
    JotForm Support

    Answered by jonathan on March 07, 2017 at 09:06 PM

    Thank you for the clarification and explaining with more details.

    To be able to use custom fields in the mapping field screen during integration, your custom fields must be existing already in your Insightly list.

    Please review this same discussion thread 

    https://www.jotform.com/answers/938128-Integrating-forms-with-Insightly

    Refer to the resolution provided starting from BDAVID on that thread.

    Hope this help. Let us know if still did not resolve the issue for you.