Why embedded form shows up a blank thank you page?

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    garrettkoland
    Asked on March 07, 2017 at 05:31 PM

    Hello,

     

    The Thank you page is not appearing. Had it set to the default thank you page.

     

    Thanks,

     

    GK 

  • Profile Image
    Kevin_G
    Answered on March 07, 2017 at 07:19 PM

    I've submitted your embedded form and I can see what you're referring to, I also noticed some errors in the web console that may be causing the current issue. 

    What I would suggest you is to try re-embedding your form using the iFrame code, this way you will avoid any conflict between the scripts in your form and your webpage. 

    Getting-the-form-iFrame-code

    While getting the code, remove  the script and leave the iFrame code only. 

     <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:4680px;

          border:none;"

          scrolling="yes">

        </iframe>

    You could also change the height value to the needed one for your form. 

    Hope this helps. 

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    Scott
    Answered on March 08, 2017 at 08:01 AM

    Hey Garrett,

    I wrote on this thread too: https://www.jotform.com/answers/1084125

    I've explained the problem and fixed it for the form that was mentioned on that thread.

    Then I checked you other forms; 5*5 5*10 and 5*15; it seems like these forms are clones of each other. I've fixed all there of them.

    Let us know if you ever need anything else,

    Cheers.