What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why embedded form shows up a blank thank you page?

    Asked by garrettkoland on March 07, 2017 at 05:31 PM

    Hello,

     

    The Thank you page is not appearing. Had it set to the default thank you page.

     

    Thanks,

     

    GK 

    Page URL:
    http://west.invergrovestorage.com/5x10-climate-storage-unit-reservatio<br/>n-request/

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 07, 2017 at 07:19 PM

    I've submitted your embedded form and I can see what you're referring to, I also noticed some errors in the web console that may be causing the current issue. 

    What I would suggest you is to try re-embedding your form using the iFrame code, this way you will avoid any conflict between the scripts in your form and your webpage. 

    Getting-the-form-iFrame-code

    While getting the code, remove  the script and leave the iFrame code only. 

     <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:4680px;

          border:none;"

          scrolling="yes">

        </iframe>

    You could also change the height value to the needed one for your form. 

    Hope this helps. 

  • Profile Image
    JotForm Support

    Answered by Scott on March 08, 2017 at 08:01 AM

    Hey Garrett,

    I wrote on this thread too: https://www.jotform.com/answers/1084125

    I've explained the problem and fixed it for the form that was mentioned on that thread.

    Then I checked you other forms; 5*5 5*10 and 5*15; it seems like these forms are clones of each other. I've fixed all there of them.

    Let us know if you ever need anything else,

    Cheers.