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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not showing up on my website in devices and smaller screens

    Asked by Laurie-Ann McDonald on March 07, 2017 at 07:00 PM

    https://www.jotform.com/build/70645272665259

     

     

    I need assistance - I have put it as a responsive form...it is not working

    Page URL:
    http://ubhabucks.com/registration-form.html

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    JotForm Support

    Answered by jonathan on March 07, 2017 at 08:35 PM

    I checked on the website and I can see the form was available as of this time.

    Your account is active and forms are available.

    Please try also using a different browser. Perhaps its just a browser issue on your side.

    Let us know if issue persist.

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    Answered by mxmcdlaurie on March 07, 2017 at 10:41 PM

    I have tried embedding code via OBJECT and INSERT HTML, I have tried the MUSE copying and pasting platform, I have taken off THIS IS A RESPONSIVE FORM in Jotform and put it back on and tested it on all three devices (iPad, iPhone and Desktop) with no success still on the smaller devices or a scaled down desktop browser.

    I really need this to work, I have noticed others having the same problem and I know it is a glitch in the responsive form between Muse and Jotform, but I'm not a code writer in order to figure out the problem.

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    Answered by mxmcdlaurie on March 07, 2017 at 11:08 PM

    I have just used the iFRAME embed code and it finally worked!!!

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    Answered by mxmcdlaurie on March 09, 2017 at 10:22 AM
    Hi, I have tried a different browser and I've had calls from clients that all they see is a blank page on smaller devices. The only place I see it is on a full size screen on my desktop.
    Laurie McDonald
    (780) 623-8734
    Sent from my iPhone
    ...
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    Answered by mxmcdlaurie on March 09, 2017 at 10:25 AM
    Hi, I have tried a different browser and I've had calls from clients that all they see is a blank page on smaller devices. The only place I see it is on a full size screen on my desktop.
    Laurie McDonald
    (780) 623-8734
    Sent from my iPhone
    ...
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    Answered by mxmcdlaurie on March 09, 2017 at 10:31 AM
    Hi, I have tried a different browser and I've had calls from clients that all they see is a blank page on smaller devices. The only place I see it is on a full size screen on my desktop.
    Laurie McDonald
    (780) 623-8734
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by jonathan on March 09, 2017 at 06:00 PM

    I was able to see that it was not responsive when viewed using mobile browser.

    Can you try first removing the published form on your website. Make sure any code of the form was cleared/removed already.

    Then re-embed it again using the embed code

     

    Save the website and test again on your mobile browser.

    Let us know if issue persist.