What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    iFrame embedded form is not loading and I get a white page instead

    Asked by dramaspecialist on March 07, 2017 at 07:24 PM

    Issue: Iframe is intermittently not loading in multiple browsers (Chrome/Firefox/IE). The error occurs on the upload file page. Help. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 07, 2017 at 09:23 PM

    I cloned your form and I checked it to different browsers (Firefox/Chrome/IE). The iframe loads fine on my end.




    Are you still experiencing the issue? The iframe takes seconds to load but eventually, it loads to the browser on my end. Can you please check it on your end and let us know if the issue still occurs.


  • Profile Image

    Answered by dramaspecialist on March 09, 2017 at 10:35 AM
    I am still having the issue. I disabled the iframe and posted the link (which opens in a new window) and it works.
    Logan St. Clair
    Twitter:  @dramaspecialist   Email: logan.stclair@peelsb.com  
    Phone: 905-793-5451 Ext.423
  • Profile Image
    JotForm Support

    Answered by AIDAN on March 09, 2017 at 06:42 PM

    Hi Logan,

    Did you try to embed the form using one of the other methods, such as the embed one, to see if this issue only happens when you use the iFrame method?

    Apologies for the inconvenience.