iFrame embedded form is not loading and I get a white page instead

  • dramaspecialist
    Asked on March 7, 2017 at 7:24 PM

    Issue: Iframe is intermittently not loading in multiple browsers (Chrome/Firefox/IE). The error occurs on the upload file page. Help. 

    Jotform Thread 1084273 Screenshot
    Page URL: https://form.jotformpro.com/70653090788969
  • Chriistian Jotform Support
    Replied on March 7, 2017 at 9:23 PM

    I cloned your form and I checked it to different browsers (Firefox/Chrome/IE). The iframe loads fine on my end.

    IE:

    iFrame embedded form is not loading and I get a white page instead Image 1 Screenshot 40

    Firefox: 

    iFrame embedded form is not loading and I get a white page instead Image 2 Screenshot 51

    Chrome:

    iFrame embedded form is not loading and I get a white page instead Image 3 Screenshot 62

    Are you still experiencing the issue? The iframe takes seconds to load but eventually, it loads to the browser on my end. Can you please check it on your end and let us know if the issue still occurs.

    Regards

  • dramaspecialist
    Replied on March 9, 2017 at 10:35 AM
    I am still having the issue. I disabled the iframe and posted the link (which opens in a new window) and it works.
    — 
    Cheers
    Logan St. Clair
    Twitter:  @dramaspecialist   Email: logan.stclair@peelsb.com  
    Phone: 905-793-5451 Ext.423
    ...
  • AIDAN
    Replied on March 9, 2017 at 6:42 PM

    Hi Logan,

    Did you try to embed the form using one of the other methods, such as the embed one, to see if this issue only happens when you use the iFrame method?

    Apologies for the inconvenience.