What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Language button dissapeared.

    Asked by mathjap on March 07, 2017 at 11:40 PM

    I set the Form to be available in multiple languages, English, French, and Creole. I began putting in the French translations.

    When I clicked preview form, the drop down menu for languages appeared and I was able to see the drafts in French.

    However, the drop down language menu is no longer there. It is still there in the Raw HTML:

    <div class="cont"> <input type="text" id="input_language" name="input_language" style="display:none" /> <div class="language-dd" id="langDd" style="display:none"> <div class="dd-placeholder lang-emp"> Language </div> <ul class="lang-list dn" id="langList"> <li data-lang="en" class="en"> English (US) </li> <li data-lang="fr-FR" class="fr-FR"> French (France) </li> <li data-lang="ht" class="ht"> Haitian Creole </li> </ul> </div> </div>

    But for some reason there's a 'style=display:none' on the divs that contain the dropdown. Usually the drop down menu was the last thing to appear, after everything else had been loaded, so I'm guessing whatever is supposed to tell the display to be on isn't doing its job. 


    Last time there was an item that suddenly vanished from the submission form despite it being there on the editing page the only work around was to delete it and put it back in. 

    Any idea how to get this fixed without having to redo all translations?


    (Also, the link recently changed from https://form.jotform.com/70378605920155 to https://form.jotform.us/70378605920155, not sure if that's messing up databases)

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 08, 2017 at 01:37 AM

    I checked your form (https://form.jotform.us/70378605920155 ) but I was able to see the drop down language menu.

    Moreover, I also checked the translations you have set and I noticed that there are some texts that are not translated yet.

    So far, I wasn't able to see the raw HTML you are referring to. Your form seems to be fine. Are you still experiencing the issue? 

    If you need further assistance, do get us back.