What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms will not load or take too long to respond.

    Asked by chicorycottage on March 07, 2017 at 11:50 PM

    Really? Why is it every month - we have these issues.  Your service used to be stellar! Never really had issues at all.  Now - they are constant.  

    We rely on your service to run our business, but I am afraid that we can no longer do that!  You service IS NO LONGER RELIABLE!  The forms are down, they won't submit.  You keep rolling out all these updates and upgrades, but you NEGLECT TO FIX FUNDAMENTAL ISSUES WITH YOUR BASIC SERVICE.

    Why won't our forms load? Why won't our forms submit?  WHY AM I UP AT MIDNIGHT ANSWERING TECH QUESTIONS FROM MY CUSTOMERS BECAUSE YOUR FORMS WILL NOT WORK PROPERLY!  

    MY CREDIT CARD WORKS WHEN YOU TAKE PAYMENT FOR THE SERVICES!  MAYBE YOU SHOULD START CREDITING ME BACK SERVICE TIME IN DOLLARS FOR EVERY TIME A FORM FAILS TO LOAD OR A FORM FAILS TO SUBMIT. 

    I want to know WHY this keeps happening.  I do not want to hear that "it is something we have to research on our end" or it is "something our engineers are working to resolve" because those are canned responses that we can see on nearly every single response from you across this entire forum.  

    WE ARE PAYING YOU TO PROVIDE A SERVICE.  WE ARE ENTITLED TO ANSWERS AS TO WHY THAT SERVICE IS SUBPAR!

    Now we will wait ..... could be days ..... to get a response.

    Page URL:
    https://form.jotform.com/70589563514161

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    JotForm Support

    Answered by Kiran on March 08, 2017 at 01:01 AM

    Unfortunately, we had a temporary issue with the CPU utilization of our submission server and it is fixed now. Please check now and let us know if you are still experiencing any issue. We will be happy to take a look again. 

    We are sorry for the inconvenience caused.