I purchased an annual subscription of the bronze about 2-3 months ago. I need to upgrade to a silver however, there does not seem an option to prorate

  • goldcountrypr
    Asked on March 8, 2017 at 1:07 AM
  • Chriistian Jotform Support
    Replied on March 8, 2017 at 3:06 AM

    I checked your account and I noticed that you are currently in Bronze Bi-Yearly Subscription. If you want to upgrade to Silver Plan, you need to cancel first your Paypal Subscription manually. Please refer to this guide on How Can I Cancel My PayPal Subscription?

    After you have successfully canceled your current subscription, do get us back so that we can take further actions.

    Regards.