What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account and I noticed that you are currently in Bronze Bi-Yearly Subscription. If you want to upgrade to Silver Plan, you need to cancel first your Paypal Subscription manually. Please refer to this guide on How Can I Cancel My PayPal Subscription?
After you have successfully canceled your current subscription, do get us back so that we can take further actions.