- goldcountryprAsked on March 08, 2017 at 01:07 AM
- JotForm SupportChriistianAnswered on March 08, 2017 at 03:06 AM
I checked your account and I noticed that you are currently in Bronze Bi-Yearly Subscription. If you want to upgrade to Silver Plan, you need to cancel first your Paypal Subscription manually. Please refer to this guide on How Can I Cancel My PayPal Subscription?
After you have successfully canceled your current subscription, do get us back so that we can take further actions.