What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is happening with our form?

    Asked by Andy Drinkwater on March 08, 2017 at 05:02 AM

    Hi - When our form is completed, it tells us that is it incomplete, even though it isn't.

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    JotForm Support

    Answered by Kevin_G on March 08, 2017 at 08:13 AM

    I can see you're using the source code to embed your form, upon checking the fields names I can see some are different in the embedded form. 

    This may be why you're getting the required fields empty message, what I would suggest you is to get a fresh copy of the source code, please avoid to change the fields names and if possible do not remove their default classes or IDs, this will help to properly recognize the fields and submit them to JotForm, otherwise if a field is not found it will be as empty required field. 

    Please, do let us know how it goes.