What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not loading on squarespace site (only after refresh)

    Asked by klausdyba on March 08, 2017 at 06:11 AM

    Hello! I have a big problem with os x safari. When I load the page with the form, it doesnt show up. Only after a refresh. This is a big big problem... 

     

    any idea how to resolve this problem??

    Page URL:
    https://www.loftstudiocologne.com/buchungsanfrage

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 08, 2017 at 08:40 AM

    I checked the site you provided (https://www.loftstudiocologne.com/buchungsanfrage) but I was not able to replicate the issue you are reporting. When I accessed the site, the form was loaded properly. No need to refresh the site.

     

    I have tested the site on Google Chrome and Mozilla Firefox and the form was loaded properly on both browser. May I know what browser are you using when you encounter the issue? Can you try again and check if the issue still persists?

     

    We will wait for your response.
    Regards.

  • Profile Image

    Answered by klausdyba on March 08, 2017 at 09:11 AM

    I swapped the script to the iframe like you described in the squarespace publish info. I think this helped. Thank you!

    Klaus