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    Form not loading on squarespace site (only after refresh)

    Asked by klausdyba on March 08, 2017 at 06:11 AM

    Hello! I have a big problem with os x safari. When I load the page with the form, it doesnt show up. Only after a refresh. This is a big big problem... 


    any idea how to resolve this problem??

    Page URL:

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    JotForm Support

    Answered by Chriistian on March 08, 2017 at 08:40 AM

    I checked the site you provided (https://www.loftstudiocologne.com/buchungsanfrage) but I was not able to replicate the issue you are reporting. When I accessed the site, the form was loaded properly. No need to refresh the site.


    I have tested the site on Google Chrome and Mozilla Firefox and the form was loaded properly on both browser. May I know what browser are you using when you encounter the issue? Can you try again and check if the issue still persists?


    We will wait for your response.

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    Answered by klausdyba on March 08, 2017 at 09:11 AM

    I swapped the script to the iframe like you described in the squarespace publish info. I think this helped. Thank you!