What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account says AUTOSUSPENDED

    Asked by Hasan Mercan  on March 08, 2017 at 08:50 AM

    English version:

    Hi,

    My account was closed.

    However, there is no rule violation.

    Please check.

    My account username: mercantelekom

     

    Türkçe versiyon:

    Merhaba, Biraz önce formlarımı düzenlerken hesabım otomatik olarak suspend edildi.

    Hesabımda kural ihlali içeren herhangi bir içerik bulunmamakta fakat anladığım kadarı ile sistem böyle bir durum olduğunu düşünüp hesabımı askıya aldı.

    Durumu kontrol edip hesabımı açmanızı rica ediyorum.

    Kullanıcı adım: mercantelekom

    İyi çalışmalar.

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 08, 2017 at 09:53 AM

    Hi Hasan, I have addressed your request in the previous thread you created: https://www.jotform.com/answers/1084698

    Thank you.

  • Profile Image

    Answered by Hasan Mercan  on March 08, 2017 at 10:42 AM

    hi,

    I can not see your answer.

    Because I can not enter my account.

    The problem is still continuing. I can not log into my account.

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 08, 2017 at 12:02 PM

    Hi again Hasan,

    There is a problem with form IDs 30833230008340 and 61314067642350, specifically the "TC Kimlik Numaranız" which is considered sensitive information. This explains why your account gets autosuspended.

    We can re-activate your account after we remove these fields, if you accept.

    Thank you in advance. We are awaiting your reply.

  • Profile Image

    Answered by Hasan Mercan  on March 08, 2017 at 02:36 PM

    The forms you have mentioned are prepared for job application.

    It does not have any bad intentions.

    But this is the requirement for opening an account, ok I agree to delete it.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 08, 2017 at 04:42 PM

    I have removed the fields from your forms in order to reactivate your account, please also check our terms page so you know what you cannot ask in your forms and avoid getting suspended again. 

     

  • Profile Image

    Answered by Hasan Mercan  on March 08, 2017 at 05:48 PM

    Kevin thanks,
    But the problem is still continuing. I can not log into my account.

     

    Alert AUTOSUSPENDED
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 08, 2017 at 07:06 PM

    I have corrected this, please check, it should be active now. 

    Thanks. 

  • Profile Image

    Answered by mercantelekom on March 09, 2017 at 04:11 AM

    It happened again.

    This is really boring.

    Why is the account being closed for simple information?

    It is compulsory to ask for this information. (Turkey)

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 09, 2017 at 05:12 AM

    Hi again Hasan,

    Your account is active, could you please clear your browser cache and try to login again? Thank you.

  • Profile Image

    Answered by Hasan Mercan  on March 09, 2017 at 05:33 AM

    hi aidan,

    The account is constantly closing and opening.

    It was open 5 minutes ago. It is now closed again.

     

    I cleaned all the cookies.

  • Profile Image

    Answered by Hasan Mercan  on March 09, 2017 at 05:34 AM

     

  • Profile Image
    JotForm Support

    Answered by Aury on March 09, 2017 at 09:20 AM

    Hello,

    You may go ahead to log in, the account is active. Please get back to us in case the issue persists.

    Thank you.