My account says AUTOSUSPENDED

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    Hasan Mercan 
    Asked on March 08, 2017 at 08:50 AM

    English version:

    Hi,

    My account was closed.

    However, there is no rule violation.

    Please check.

    My account username: mercantelekom

     

    Türkçe versiyon:

    Merhaba, Biraz önce formlarımı düzenlerken hesabım otomatik olarak suspend edildi.

    Hesabımda kural ihlali içeren herhangi bir içerik bulunmamakta fakat anladığım kadarı ile sistem böyle bir durum olduğunu düşünüp hesabımı askıya aldı.

    Durumu kontrol edip hesabımı açmanızı rica ediyorum.

    Kullanıcı adım: mercantelekom

    İyi çalışmalar.

  • Profile Image
    AIDAN
    Answered on March 08, 2017 at 09:53 AM

    Hi Hasan, I have addressed your request in the previous thread you created: https://www.jotform.com/answers/1084698

    Thank you.

  • Profile Image
    Hasan Mercan 
    Answered on March 08, 2017 at 10:42 AM

    hi,

    I can not see your answer.

    Because I can not enter my account.

    The problem is still continuing. I can not log into my account.

  • Profile Image
    AIDAN
    Answered on March 08, 2017 at 12:02 PM

    Hi again Hasan,

    There is a problem with form IDs 30833230008340 and 61314067642350, specifically the "TC Kimlik Numaranız" which is considered sensitive information. This explains why your account gets autosuspended.

    We can re-activate your account after we remove these fields, if you accept.

    Thank you in advance. We are awaiting your reply.

  • Profile Image
    Hasan Mercan 
    Answered on March 08, 2017 at 02:36 PM

    The forms you have mentioned are prepared for job application.

    It does not have any bad intentions.

    But this is the requirement for opening an account, ok I agree to delete it.

  • Profile Image
    Kevin_G
    Answered on March 08, 2017 at 04:42 PM

    I have removed the fields from your forms in order to reactivate your account, please also check our terms page so you know what you cannot ask in your forms and avoid getting suspended again. 

     

  • Profile Image
    Hasan Mercan 
    Answered on March 08, 2017 at 05:48 PM

    Kevin thanks,
    But the problem is still continuing. I can not log into my account.

     

    Alert AUTOSUSPENDED
  • Profile Image
    Kevin_G
    Answered on March 08, 2017 at 07:06 PM

    I have corrected this, please check, it should be active now. 

    Thanks. 

  • Profile Image
    mercantelekom
    Answered on March 09, 2017 at 04:11 AM

    It happened again.

    This is really boring.

    Why is the account being closed for simple information?

    It is compulsory to ask for this information. (Turkey)

  • Profile Image
    AIDAN
    Answered on March 09, 2017 at 05:12 AM

    Hi again Hasan,

    Your account is active, could you please clear your browser cache and try to login again? Thank you.

  • Profile Image
    Hasan Mercan 
    Answered on March 09, 2017 at 05:33 AM

    hi aidan,

    The account is constantly closing and opening.

    It was open 5 minutes ago. It is now closed again.

     

    I cleaned all the cookies.

  • Profile Image
    Hasan Mercan 
    Answered on March 09, 2017 at 05:34 AM

     

  • Profile Image
    Aury
    Answered on March 09, 2017 at 09:20 AM

    Hello,

    You may go ahead to log in, the account is active. Please get back to us in case the issue persists.

    Thank you.