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Hasan MercanAsked on March 8, 2017 at 8:50 AM
English version:
Hi,
My account was closed.
However, there is no rule violation.
Please check.
My account username: mercantelekom
Türkçe versiyon:
Merhaba, Biraz önce formlarımı düzenlerken hesabım otomatik olarak suspend edildi.
Hesabımda kural ihlali içeren herhangi bir içerik bulunmamakta fakat anladığım kadarı ile sistem böyle bir durum olduğunu düşünüp hesabımı askıya aldı.
Durumu kontrol edip hesabımı açmanızı rica ediyorum.
Kullanıcı adım: mercantelekom
İyi çalışmalar.
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AIDANReplied on March 8, 2017 at 9:53 AM
Hi Hasan, I have addressed your request in the previous thread you created: https://www.jotform.com/answers/1084698
Thank you.
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Hasan MercanReplied on March 8, 2017 at 10:42 AM
hi,
I can not see your answer.
Because I can not enter my account.
The problem is still continuing. I can not log into my account.
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AIDANReplied on March 8, 2017 at 12:02 PM
Hi again Hasan,
There is a problem with form IDs 30833230008340 and 61314067642350, specifically the "TC Kimlik Numaranız" which is considered sensitive information. This explains why your account gets autosuspended.
We can re-activate your account after we remove these fields, if you accept.
Thank you in advance. We are awaiting your reply.
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Hasan MercanReplied on March 8, 2017 at 2:36 PM
The forms you have mentioned are prepared for job application.
It does not have any bad intentions.
But this is the requirement for opening an account, ok I agree to delete it.
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Kevin Support Team LeadReplied on March 8, 2017 at 4:42 PM
I have removed the fields from your forms in order to reactivate your account, please also check our terms page so you know what you cannot ask in your forms and avoid getting suspended again.
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Hasan MercanReplied on March 8, 2017 at 5:48 PM
Kevin thanks,
But the problem is still continuing. I can not log into my account. -
Kevin Support Team LeadReplied on March 8, 2017 at 7:06 PM
I have corrected this, please check, it should be active now.
Thanks.
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mercantelekomReplied on March 9, 2017 at 4:11 AM
It happened again.
This is really boring.
Why is the account being closed for simple information?
It is compulsory to ask for this information. (Turkey)
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AIDANReplied on March 9, 2017 at 5:12 AM
Hi again Hasan,
Your account is active, could you please clear your browser cache and try to login again? Thank you.
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Hasan MercanReplied on March 9, 2017 at 5:33 AM
hi aidan,
The account is constantly closing and opening.
It was open 5 minutes ago. It is now closed again.
I cleaned all the cookies.
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Hasan MercanReplied on March 9, 2017 at 5:34 AM
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Aurora JotForm SupportReplied on March 9, 2017 at 9:20 AM
Hello,
You may go ahead to log in, the account is active. Please get back to us in case the issue persists.
Thank you.