My account says AUTOSUSPENDED

  • Hasan Mercan
    Asked on March 8, 2017 at 8:50 AM

    English version:

    Hi,

    My account was closed.

    However, there is no rule violation.

    Please check.

    My account username: mercantelekom

     

    Türkçe versiyon:

    Merhaba, Biraz önce formlarımı düzenlerken hesabım otomatik olarak suspend edildi.

    Hesabımda kural ihlali içeren herhangi bir içerik bulunmamakta fakat anladığım kadarı ile sistem böyle bir durum olduğunu düşünüp hesabımı askıya aldı.

    Durumu kontrol edip hesabımı açmanızı rica ediyorum.

    Kullanıcı adım: mercantelekom

    İyi çalışmalar.

  • AIDAN
    Replied on March 8, 2017 at 9:53 AM

    Hi Hasan, I have addressed your request in the previous thread you created: https://www.jotform.com/answers/1084698

    Thank you.

  • Hasan Mercan
    Replied on March 8, 2017 at 10:42 AM

    hi,

    I can not see your answer.

    Because I can not enter my account.

    The problem is still continuing. I can not log into my account.

  • AIDAN
    Replied on March 8, 2017 at 12:02 PM

    Hi again Hasan,

    There is a problem with form IDs 30833230008340 and 61314067642350, specifically the "TC Kimlik Numaranız" which is considered sensitive information. This explains why your account gets autosuspended.

    We can re-activate your account after we remove these fields, if you accept.

    Thank you in advance. We are awaiting your reply.

  • Hasan Mercan
    Replied on March 8, 2017 at 2:36 PM

    The forms you have mentioned are prepared for job application.

    It does not have any bad intentions.

    But this is the requirement for opening an account, ok I agree to delete it.

  • Kevin Support Team Lead
    Replied on March 8, 2017 at 4:42 PM

    I have removed the fields from your forms in order to reactivate your account, please also check our terms page so you know what you cannot ask in your forms and avoid getting suspended again. 

     

  • Hasan Mercan
    Replied on March 8, 2017 at 5:48 PM

    Kevin thanks,
    But the problem is still continuing. I can not log into my account.

     

    Alert AUTOSUSPENDED
  • Kevin Support Team Lead
    Replied on March 8, 2017 at 7:06 PM

    I have corrected this, please check, it should be active now. 

    Thanks. 

  • mercantelekom
    Replied on March 9, 2017 at 4:11 AM

    It happened again.

    This is really boring.

    Why is the account being closed for simple information?

    It is compulsory to ask for this information. (Turkey)

  • AIDAN
    Replied on March 9, 2017 at 5:12 AM

    Hi again Hasan,

    Your account is active, could you please clear your browser cache and try to login again? Thank you.

  • Hasan Mercan
    Replied on March 9, 2017 at 5:33 AM

    hi aidan,

    The account is constantly closing and opening.

    It was open 5 minutes ago. It is now closed again.

     

    I cleaned all the cookies.

  • Hasan Mercan
    Replied on March 9, 2017 at 5:34 AM

    My account says AUTOSUSPENDED Image 1 Screenshot 20

     

  • Aurora JotForm Support
    Replied on March 9, 2017 at 9:20 AM

    Hello,

    You may go ahead to log in, the account is active. Please get back to us in case the issue persists.

    Thank you.