What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Testing without using my balance

    Asked by paultfrank on March 08, 2017 at 09:36 AM

    is it possible to test my form, all the way they submission, without using part of my form allowance?


    or can I delete my test after I submit?


    Also I was having issues last night testing where my form would time out after I hit submit. I think it may be due to the configured list. If I added more than one item it would time out.  


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    JotForm Support

    Answered by BJoanna on March 08, 2017 at 10:52 AM

    Unfortunately that is not possible. Each submission will be counted. Also deleting submissions will not reduce submission counter. I have checked and your account is Free. With Free account you can receive up to 100 submissions per month.

    If you will test your form a lot, let us know on this thread when you are done with your testing and we will reset your submission counter. However please note that we can do this only once. 

    Regarding your issue other issue - We had a temporary issue with the CPU utilization of our submission server. This issue is now resolved and you should be able to submit your form without any issues. 

    I have also cloned your form and I was able to submit my cloned form without any issues.

    Let us know if you need further assistance.