What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form inadvertently deleted

    Asked by pvwebedits on March 08, 2017 at 09:49 AM
    One of our site maintainers deleted a form by mistake!(Please see the screen below)
    There was a form on the My FORMS, and the form disappeared from the webpage (https://www.pearsonvue.co.jp/test-taker/Voucher-store/apply.aspx).
     
    Form URL in the CMS source code: https://form.jotform.com/jsform/60554509963968
     
    Can this be restored or must we rebuild it?  And, if it can be restored, can it be done as quickly as possible? This is critical to our business continuity. 
     
    There is no form the MY FORMS www.jotform.com/myforms.  It was probably called something like Japan Voucher Form.
     
    埋め込み画像 1
     
    Thank you very much for your support,
     
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 08, 2017 at 11:15 AM

    Form that you provided is located in Trash folder on your account. You can restore it back to My Forms folder. To do that select your form inside of Trash folder and click on Restore button.

    Inside of this guide you can also find how to do it. 

    How to Restore Deleted Forms

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by pvwebedits on March 08, 2017 at 05:04 PM

    When I click on "My Forms" and then "Trash" icon - there are no forms listed.  I cannot see what you have captured in the screen shot.  Please help!

     
  • Profile Image
    JotForm Support

    Answered by jonathan on March 08, 2017 at 07:05 PM

    The form belongs to a different username pearsonvue 

    You need to be logged in to that account to restore it.

     

     

     

     

     

  • Profile Image

    Answered by pvwebedits on March 09, 2017 at 10:46 AM
    When I click on "My Forms" and then "Trash" icon - there are no forms
    listed. I cannot see what you have captured in the screen shot.
    ...
  • Profile Image

    Answered by pvwebedits on March 09, 2017 at 11:46 AM
    When I click on "My Forms" and then "Trash" icon - there are no forms
    listed. I cannot see what you have captured in the screen shot.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 09, 2017 at 01:33 PM

    Form that you provided was created on account with username pearsonvue and not on account pvwebedits, that you used to post this thread.

    I have checked again and form is now located inside of My Forms folder. 

    Feel free to contact us if you have any other questions or issues.