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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What causes an email to get on the bounce list and how do I permanently prevent this?

    Asked by Hornbordplader on March 08, 2017 at 09:55 AM

    Hi there

    i have in two occasions seen that one of our regular recipents, is on the Bounce list.

    what causes an mail adress  to get on the bounce list?

    and how do i permanently prevent this?

    Thanks in advance


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    JotForm Support

    Answered by AIDAN on March 08, 2017 at 11:24 AM

    Hi Allan, thank you for contacting us.

    We tried to explain some of the reasons why emails end up in the bounce list, in the beginning of our guide on how to remove an email from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Quoting from the guide above:

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

    To prevent email bouncing related issues, please see our guide here: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    I hope this helps. If you need further assistance please let us know. Thank you.