What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reason for a user not to be able to access a survey that was created.

    Asked by YEbner on March 08, 2017 at 11:08 AM

    Hello all,

    A user tried to access a survey created by us with 5 different computers and cannot open it.

    "I have attempted to do the survey from a couple of different computers and continue to get the attached error screen."

    Please let us know what the problem could be.


    Thank you!


    Best wishes,


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    JotForm Support

    Answered by Kiran on March 08, 2017 at 12:20 PM

    This seems to be a duplicate thread to https://www.jotform.com/answers/1084821 which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you!