What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why did half of my registrations disapear?

    Asked by ryanmouttet on March 08, 2017 at 11:12 AM

    I just checked this morning and previously had 1015 registrations and now i have 500 ish. Can you advise why? 

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    JotForm Support

    Answered by david on March 08, 2017 at 12:23 PM

    It looks like your account was over limit for stored submissions at some point.  When that happens, submissions in excess of the most recent 500 are hidden.  Since your account is Bronze, they should have been restored but it looks like they were not.

    I restored the hidden submissions and they are now available once again.