Incomplete Payments are not shown on Google Spreadsheet

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    Senthil
    Asked on March 08, 2017 at 11:36 AM

    How to send form data to google spreadsheet for payment nor processed or pending.

     

    Thanks.

     

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    Jim_R
    Answered on March 08, 2017 at 12:34 PM

    Hello Senthil, integrate your form with Google Spreadsheet by following the guide I'm linking below.

    Complete guide: How-to-Integrate-Form-with-Google-Spreadsheet

    In case you need more help, just let us know. 😊

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    senpon
    Answered on March 08, 2017 at 12:51 PM

    My form is not sending data to google sheet for incomplete payment. 

     

    https://form.jotform.us/70663415029151

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    Jim_R
    Answered on March 08, 2017 at 01:57 PM

    Please keep in mind that Incomplete Payments will never be forwarded to your Google Spreadsheet. If you wish to see these submissions, regardless if an actual payment has been received or not, you can manually complete the submission.

    Complete guide: How-to-view-incomplete-payments

    Below is an important snippet from the guide above.

    Note: Completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.