What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is a page view? Is it a person that looks at my form on my page but doesn't fill out any info.

    Asked by quickgig23 on March 08, 2017 at 11:49 AM

      If I upgrade can I downgrade back to the free option at a later date?  If so what is the time frame?

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    JotForm Support

    Answered by david on March 08, 2017 at 12:53 PM

    A page view is any time the form is loaded.  If the form is embedded to a web page, each time the page time loaded, the form will also be loaded. 

    If the form is embedded to a high traffic page, to reduce the number of view, replace the embedded form with a link to the form.  That way, only the user who wish to fill out the form are viewing it.

    As for the subscription question, subscriptions can be cancelled at any time.  If you only need upgraded limits for a month, upgrade for a month then cancel immediately.  You will retain the subscription benefits until the end of the paid period and be automatically set back to a Free account after that.