Form emails not longer sending

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    jordancamp
    Asked on March 08, 2017 at 02:10 PM

    We used to receive a copy of the completed form to our email but now we don't. We checked that this feature is selected but we still do not receive them.

     

    Thanks!

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    david
    Answered on March 08, 2017 at 03:48 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


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    jordancamp
    Answered on March 13, 2017 at 04:19 PM

    Thank you!!