What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users were not able to view embedded form on the website

    Asked by francescopz on March 08, 2017 at 02:29 PM

    Hello:

    A number of our customers at government facilities are informing us that they are unable to view/access our course registration form. This form was created using JotForm and embedded into a secure web page. I read some articles/posts indicating a similar issue in 2012. Has this issue been resolved?

    Please advise,

    Francesco

     

    Page URL:
    https://www.ati-tech-training.com/secure-reg/register.html

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    JotForm Support

    Answered by jonathan on March 08, 2017 at 04:27 PM

    I can see your form working just fine on the website page you mentioned.

     

    It is possible the user have issue on their browser also. If they continue to have issue, you can also suggest to them to try different browser. Try Chrome or Firefox browser.

    Hope this help. Let us know if you need further assistance.