What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where is my clients second page of details? The second page doesnt show up.

    Asked by uncleruban on March 08, 2017 at 02:39 PM

    I have a client with a 4th section of the jotform. My submission folder only as the first page only. 

    Page URL:
    https://www.jotform.com/submissions/50283604572150

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 08, 2017 at 04:42 PM

    Hello,

    I checked your submission, but I'm not sure what is wrong there:

    If you can please give us more information about the issue so we can have a closer look.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by uncleruban on March 09, 2017 at 10:36 AM
    Hi,
    When the form was sent to me and a copy sent to my client she had typed a
    big long paragraph as item 4 which would be on a second page. Its not
    there.
    * Sincerely,*
    * Lisa Alcorn *
    * Operations Manager*
    * The Historic Marietta Trolley Company*
    * admin@mariettatrolley.com *
    * 770-425-1006*
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 09, 2017 at 01:11 PM

    Hello Lisa,

    I checked your Submission again and here is the last line of submission in Submissions page:

    Here is the same submission from Email logs:

    And here is that same submission when I tried to Edit it:

    And since that last field is not required I'm not sure that it was inputted at all.

    Do you have any information if that person filled that field?

     

     

  • Profile Image

    Answered by uncleruban on March 09, 2017 at 01:46 PM
    Just her word.
    I think it could have been a fluke on her part!
    Thanks for looking!
    * Sincerely,*
    * Lisa Alcorn *
    * Operations Manager*
    * The Historic Marietta Trolley Company*
    * admin@mariettatrolley.com *
    * 770-425-1006*
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 09, 2017 at 04:12 PM

    I can not agree more. 

    You're welcome.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image

    Answered by uncleruban on March 09, 2017 at 04:46 PM
    Thanks, Nik!
    Have a great weekend!
    * Sincerely,*
    * Lisa Alcorn *
    * Operations Manager*
    * The Historic Marietta Trolley Company*
    * admin@mariettatrolley.com *
    * 770-425-1006*
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 10, 2017 at 03:30 AM

    Thank you, Lisa, you too!

    I just wanted to add, you can make that last field Required so you're sure that it is always filled (if that makes sense for the form workflow).

    Thanks!