Where is my clients second page of details? The second page doesnt show up.

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    uncleruban
    Asked on March 08, 2017 at 02:39 PM

    I have a client with a 4th section of the jotform. My submission folder only as the first page only. 

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    Nik_C
    Answered on March 08, 2017 at 04:42 PM

    Hello,

    I checked your submission, but I'm not sure what is wrong there:

    If you can please give us more information about the issue so we can have a closer look.

    We'll wait for your response.

    Thank you!

  • Profile Image
    uncleruban
    Answered on March 09, 2017 at 10:36 AM
    Hi,
    When the form was sent to me and a copy sent to my client she had typed a
    big long paragraph as item 4 which would be on a second page. Its not
    there.
    * Sincerely,*
    * Lisa Alcorn *
    * Operations Manager*
    * The Historic Marietta Trolley Company*
    * admin@mariettatrolley.com *
    * 770-425-1006*
    ...
  • Profile Image
    Nik_C
    Answered on March 09, 2017 at 01:11 PM

    Hello Lisa,

    I checked your Submission again and here is the last line of submission in Submissions page:

    Here is the same submission from Email logs:

    And here is that same submission when I tried to Edit it:

    And since that last field is not required I'm not sure that it was inputted at all.

    Do you have any information if that person filled that field?

     

     

  • Profile Image
    uncleruban
    Answered on March 09, 2017 at 01:46 PM
    Just her word.
    I think it could have been a fluke on her part!
    Thanks for looking!
    * Sincerely,*
    * Lisa Alcorn *
    * Operations Manager*
    * The Historic Marietta Trolley Company*
    * admin@mariettatrolley.com *
    * 770-425-1006*
    ...
  • Profile Image
    Nik_C
    Answered on March 09, 2017 at 04:12 PM

    I can not agree more. 

    You're welcome.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    uncleruban
    Answered on March 09, 2017 at 04:46 PM
    Thanks, Nik!
    Have a great weekend!
    * Sincerely,*
    * Lisa Alcorn *
    * Operations Manager*
    * The Historic Marietta Trolley Company*
    * admin@mariettatrolley.com *
    * 770-425-1006*
    ...
  • Profile Image
    Nik_C
    Answered on March 10, 2017 at 03:30 AM

    Thank you, Lisa, you too!

    I just wanted to add, you can make that last field Required so you're sure that it is always filled (if that makes sense for the form workflow).

    Thanks!