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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications: Why some email notifications were not sent?

    Asked by wwinks on March 08, 2017 at 04:14 PM

    We received 36 completed form submissions which showed up on our recap report, but copies were not emailed to us. Here is the exact note that I received in regard to the issues:  

    I finished the reconciliation of printed applications (received via email) vs the jotform report.  There were 36 applications (completed forms) for which we did not receive an email.  Most of them happened on 2/28/17, but some other random ones as well.  I also found other errors on the Jotform report (duplicate entries for the same record).  Spent all morning trying to reconcile this, such a bummer.  I'm having to download the missing applications from jotform and it is super buggy, crashes on me every two or three applications.  Not sure what the issue may be, just wanted to let you know it is not running as it should.



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    JotForm Support

    Answered by Kevin_G on March 08, 2017 at 06:29 PM

    I've checked the email addresses in your form and I can see they are not in our bounce list, the reason why emails are not sending from JotForm, and upon checking your email history I can see there's only one email blocked/bounced. 

    You can also check your history by following this guide: How-to-View-All-Your-Form-Email-History

    I would suggest you to check this guide about why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    You could also ask your email provider to white-list our IP addresses so you avoid emails being blocked due to any security reason: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please, also check your spam and junk folders, may be that emails ended up there, if you find them, then marking them as not spam would help you to avoid future emails being marked as spam. 

    Hope this helps.