Norton in my PC reports the site is unsafe.

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    gosukeomori
    Asked on June 20, 2012 at 08:36 PM

    I pasted a link to the form that I made, and i tried visiting the form through my website.

    but Norton blocked the form says this site is unsafe.

    I do not want my potential clients to be blocked. Any thoughts??

     

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    jeanettebmz
    Answered on June 20, 2012 at 09:20 PM

    Are you using Norton Parental control?

    If that is the case, this happens because most of sites should be added into their whitelist  Please follow this link  http://service1.symantec.com/support/nip.nsf/docid/2001080113323336

    Let me tell yout that our servers and domain sites are secure and clean,and being honest this is the first time I see one of our users reporting this problem. So probably a Norton feature just blocked it because it was not on the exception list.

    Let us know if the hint helped you

    Best regards

    Jeanette

     

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    epworthwebforms
    Answered on June 22, 2012 at 11:59 PM

    I received a similar message today after testing out a new newsletter sign-up form (the only fields on the form are full name and email).  The message referred to "known malicious website" and "Visit Symantec to learn more about phishing and internet security".

    I'm using Norton, but am not using the Parental Control.  I don't doubt that your servers and domain sites are clean, but if visitors to our website see this message it's a major problem as we'll lose their trust and they won't return again.  

    I really hope this is not going to be an ongoing problem.  In every other respect I'm really impressed with JotForm, but this type of problem would force me to reluctantly switch to another service if it was to continue.

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    idarktech
    Answered on June 23, 2012 at 04:35 AM

    @epworthwebforms,

    Hi,

    I just check your form with Norton but I can't seem to replicate the said detection. I have also scanned the domain where your form belongs to, but everything went well. You can check the result here: http://static-safeweb.norton.com/report/show?url=http%3A%2F%2Fwww.jotform.us%2Fform%2F21693588059164

    Let me also inform you that we are monitoring our domains to most known anti-phishing/anti-virus sites. If something went wrong, we can consort with them immediately. Kindly check my colleague's advice above and update us here if the problem still persist on your side so we can sort this issue out.

    Thank you for using JotForm. Have a pleasant day!

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    epworthwebforms
    Answered on June 23, 2012 at 06:42 PM

    Actually I did make one change to my form after posting on this forum and before receiving your response.  I changed the thank you notification so that it redirected to a custom URL on our website and after doing so the form seemed to work OK.  So with that in mind I'm not surprised that the form worked when you tested it.  When I received the malicious website message from Norton I was using the JotForm thank you page (the third option in the Thank You Page Wizard).

    But does it make any sense to you that changing the thank you notification would make such a difference?

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    idarktech
    Answered on June 23, 2012 at 07:31 PM

    Hi,

    Thanks for your additional details. 

    We will do further investigations about this. If we'll be able to replicate the said issue again, we can ask them to white list your form or discuss to them about JotForm. We'll keep you posted. Thank you so much!