What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My client was not on the bounce list but is still not getting his form

    Asked by eaglehomeinspector on March 08, 2017 at 11:00 PM

    My client was not on the bounce list but is still not getting his form submissions in his email. Not sure what to do next??



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

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    JotForm Support

    Answered by liyam on March 09, 2017 at 01:25 AM

    Hello eaglehomeinspector,

    Can you give us the form ID (or the link to the form), and/or the email address of your client so we can look into its status? 

    Thanks.