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    Why does analytics show 12 responses, but there are really 8 submissions

    Asked by LoRihvk on March 09, 2017 at 03:57 AM


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    JotForm Support

    Answered by ashwin_d on March 09, 2017 at 07:04 AM

    Hello LoRihvk,

    I did check your form's submission page and found that you only have 8 submissions. I also checked your form's analytics page and it seems you have received 8 submissions this week but you seems to have received submission earlier also which you seems to have deleted. Please note that analytics will show the count even if you have deleted the submission as well. I did check your account history page and can confirm that you have deleted 9 submissions from this form in last one month. Please check the screenshot below:

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!