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    Conditions are working in Preview but not on the form

    Asked by suehehir on June 21, 2012 at 01:17 AM

    Hi

    I have created a registration form with two payment options: Pay online or pay offline.

    Conditions are to show the PayPal payment field if 'Pay Online' is selected or to show the fields for 'number of tickets' as well as 'calculated total' if 'Pay offline' is selected.

    The conditions work when I view the form in 'Preview' but, if I select 'open in a new tab', the conditions don't work the same way.  In fact, the field 'Select number of tickets' doesn't show at all.

    The form is http://form.jotform.co/form/21720631080845

    Hope you can help.

    Sue

    Screenshot
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    JotForm Support

    Answered by idarktech on June 21, 2012 at 03:09 AM

    Hi,

    Apologies for this inconvenience. There's a replication delay problem on our end and we are now looking into it. For now, in order to get instant updates of your forms, please change 'form' to 'www' on your form URL. Example:

    From:

    http://form.jotform.co/form/21720631080845

    To:

    http://www.jotform.co/form/21720631080845

    Hope this helps. Let us know if you have further questions. Thank you!