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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues Integrating my form with Box

    Asked by McDonoughFoundation on March 09, 2017 at 07:21 AM

    Hello,

    I am trying to integrate my form with my Box account and I keep getting the error message “Authentication Failed! Please check your credentials.” I have checked that I don’t have the 2-step verification setting on in Box and I tried clearing my cache. Can you help me? 

    Thanks!

    Page URL:
    http://mcdonoughcharitablefoundation.org/apply/

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    JotForm Support

    Answered by seth on March 09, 2017 at 10:32 AM

    Hello,

    I checked the integration and it is working properly:

    Please try again. Try to do a hard refresh (CMD+SHIFT+R or CTRL+F5). Turn back to us with the results and please include screenshots.

     

    Also please contact Box support. The issue seems to be related to your account information.