What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changing plan

    Asked by martharob on March 09, 2017 at 07:39 AM

    Hi there,

    I want to go from the Bronze level back to the Starter level.

    When I do that, the message that pops up says "sorry to see you go" and "are you sure you want to cancel your subscription."

    I would like to keep my account, but for the next few months I don't need the Bronze level any more.

    Please confirm how I keep my account/information/forms, etc. at the Starter level.

    THANK YOU!

  • Profile Image
    JotForm Support

    Answered by Aury on March 09, 2017 at 09:35 AM

    Hello,

    You may go ahead to cancel the subscription, the account will be downgraded to the Started level and you will be able to conitue using our services as a Free user.

    If you have additional questions, please let us know.

    Regards.

  • Profile Image

    Answered by martharob on March 09, 2017 at 10:46 AM

    Thank you. Will my forms, etc. be saved or will I lose them?
    A new response has been received:

    Answered by Aury
    Hello,
    You may go ahead to cancel the subscription, the account will be downgraded to the Started level and you will be able to conitue using our services as a Free user.
    If you have additional questions, please let us know.
    Regards.
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  • Profile Image

    Answered by martharob on March 09, 2017 at 11:54 AM

    Thank you. Will my forms, etc. be saved or will I lose them?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 09, 2017 at 08:32 PM

    No, you will not lose the forms, but won't be able to create new ones.