Changing plan

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    martharob
    Asked on March 09, 2017 at 07:39 AM

    Hi there,

    I want to go from the Bronze level back to the Starter level.

    When I do that, the message that pops up says "sorry to see you go" and "are you sure you want to cancel your subscription."

    I would like to keep my account, but for the next few months I don't need the Bronze level any more.

    Please confirm how I keep my account/information/forms, etc. at the Starter level.

    THANK YOU!

  • Profile Image
    Aury
    Answered on March 09, 2017 at 09:35 AM

    Hello,

    You may go ahead to cancel the subscription, the account will be downgraded to the Started level and you will be able to conitue using our services as a Free user.

    If you have additional questions, please let us know.

    Regards.

  • Profile Image
    martharob
    Answered on March 09, 2017 at 10:46 AM

    Thank you. Will my forms, etc. be saved or will I lose them?
    A new response has been received:

    Answered by Aury
    Hello,
    You may go ahead to cancel the subscription, the account will be downgraded to the Started level and you will be able to conitue using our services as a Free user.
    If you have additional questions, please let us know.
    Regards.
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  • Profile Image
    martharob
    Answered on March 09, 2017 at 11:54 AM

    Thank you. Will my forms, etc. be saved or will I lose them?

  • Profile Image
    Jeanette
    Answered on March 09, 2017 at 08:32 PM

    No, you will not lose the forms, but won't be able to create new ones.