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    The link in thank you message doesn't work

    Asked by macromac on June 21, 2012 at 05:55 AM

    I've created my own custom thank you message after submitting the form. However when I click on "Invite Friends" button or "Go back to Fanpage" button on facebook, the link doesn't work at all.

     

    Even for the word link when open in same window, it still shows facebook frame instead of going to a brand new page. It all works when I open in new tab. How do I solve this issue when opening the link on the same window? Thanks in advance.

     

    Here's the link to the submit form page for my facebook fanpage:-

    https://www.facebook.com/pages/Macromac-Corporation-M-Sdn-Bhd/263509000326349?sk=app_190322544333196

     

    After submitting the form, try clicking on http://corp.macromac.com.my and Invite Friends button and Back to Fanpage button.

    Thank You message message custom thank you www link facebook
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    JotForm Support

    Answered by liyam on June 21, 2012 at 12:46 PM

    After submission, I was able to be redirected to your thank you page and click the links in there.  Are you still experiencing problems on your end?  If so, can you tell us what browser you're using?

    Thanks.

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    Answered by macromac on June 21, 2012 at 09:13 PM

    I changed the option to custom URL instead, so the issue is considered solved for now.

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    JotForm Support

    Answered by liyam on June 21, 2012 at 09:17 PM

    Thank you for the update, macromac.

    If you have other questions or concerns, please do let us know.

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    Answered by macromac on June 21, 2012 at 09:37 PM

    I got an email from client. He doesn't like the Custom URL method. My only option is to use the 3rd option for thank you which is the custom thank you message after user submit the form.

     

    This is where the problem comes in. The links in that custom thank you message doesn't work at all! How do I solve this problem?

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    JotForm Support

    Answered by liyam on June 21, 2012 at 09:52 PM

    I made a test and was able to click the link, the invite your friends button, and the back to fan page button. I'm using Firefox.

    Can you tell us what browser that you're using so we can try replicate your problem on that type of browser?

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    Answered by macromac on June 21, 2012 at 10:50 PM

    i'm using the same browser, firefox. When I click on the link, it shows me a blank page. For chrome, I click on the link, nothing happens.

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    Answered by macromac on June 21, 2012 at 11:17 PM

    Here is the screenshot of the result after I submitted the form.

     

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    JotForm Support

    Answered by NeilVicente on June 21, 2012 at 11:47 PM

    @macromac

    I tried so hard to reproduce the problem you have described but to no avail.

    I am thinking this might be a connection or a cache problem on your side.

    Anyway, I cloned your form and embedded it onto a test Facebook page. Submitted the form, got to the custom Thank You message you have designed, clicked the links and they worked perfectly fine.

    Go test it for yourself to see:

    http://www.facebook.com/pages/Jotform-FB-Sandbox/104989539585060?sk=app_190322544333196

    The only problem I noticed is that the links' target property should either be "_parent" or "_new" so that they do not open inside the iFrame where the form sits.

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    Answered by macromac on June 22, 2012 at 12:20 AM

    I tested out the URL u gave me. It gave me the same result on the screenshot I posted previously. I get a blank page. :(

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    JotForm Support

    Answered by NeilVicente on June 22, 2012 at 12:48 AM

    After doing a couple more tests (with a little help from my colleagues), here's what I gathered:

    The first link (macromac) works fine, but is loaded inside the iFrame where the form sits. Change target property to "_blank" to load it in a separate page, or "_top" to load it in the same browser window, replacing the current page.

    The other links point to Facebook locations, and clicking them won't work because Facebook does not allow its webpages to be embedded inside iFrames. Changing target to "_top" should make this work.

    To apply these changes:

    1.  Go to the the Thank You page wizard, then click the small HTML icon.

     

    2.  Add these target properties to the source code:

     

    Kindly test my Facebook page again to see this solution in action:

    http://www.facebook.com/pages/Jotform-FB-Sandbox/104989539585060?sk=app_190322544333196

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    Answered by macromac on June 22, 2012 at 01:48 AM

    SWEET!!! IT WORKS!!!

    Thanks guys! You saved my life! =D

    God Bless!

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    Answered by macromac on June 22, 2012 at 01:53 AM

    Okay another question, I want to add Share button at the thank you message. Unfortunately, when I embed the share button code into the HTML box in the editor, the share button doesn't show up at the thank you message screen.

     

    Is there anyway to implement the share button on the thank you message in between invite friend and back to fanpage button? Thanks again. =)

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    Answered by macromac on June 22, 2012 at 02:11 AM

    this is the share button I want to embed, but didn't display at the thank you message screen.

     

    <a name="fb_share" type="button_count" share_url="https://www.facebook.com/pages/Macromac-Corporation-M-Sdn-Bhd/263509000326349"></a>
                <script src="//static.ak.fbcdn.net/connect.php/js/FB.Share"
                        type="text/javascript">
                </script>

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    JotForm Support

    Answered by NeilVicente on June 22, 2012 at 05:38 AM

    We do not allow embedding of script tags inside the form and its thank you message, that is why your share button is not displayed.

    I am not sure about a share button as it not available the from Facebook Social Plugins site, but you can use the other plugins as long as there is an available iFrame version.

    Here's a little guide that might help:

    http://www.jotform.com/help/88-Adding-Facebook-Social-Plugins-to-a-Form

    By the way, we have gone a little way off-topic. If you have follow-up questions about this (social plugins), can you please open a new thread instead?

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    Answered by brentm on March 14, 2014 at 11:07 PM

    I had the same problem. My url would not jump until I added the t a r g e t = " _ t o p " component.

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    JotForm Support

    Answered by EltonCris on March 15, 2014 at 02:49 AM

    @brentm

    For us to assist you better, may we request you to please post your question to a separate thread and provide the website URL where you have embedded the form so we can check and provide you accurate solution if required.

    Thanks!