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    CAN'T DISPLAY SOME OF mY fORMS

    Asked by SWANROSE on June 21, 2012 at 06:03 AM

    I am unable to display or edit some of my forms - in particular LSH_JOIN (incidentally most of the forms for LSH seem to be missing).  I am also therefore unable to produce a report of submissions for that form which I need to do urgently.

     

    Can you help please?

    Page URL:
    www.lancshumanism.org.uk/join.html

    Screenshot
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    JotForm Support

    Answered by abajan on June 21, 2012 at 08:18 AM

    My investigations have revealed that all of the forms not being displayed (and there are several) have at least one thing in common: They have the older, shorter version form IDs. However, some of the forms with those older IDs are being shown just fine.

    I'll submit a tictet to get this resolved for you in the shortest possible time.

    Our apologies for the inconvenience caused.

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    JotForm Support

    Answered by abajan on June 21, 2012 at 08:20 AM

    I just realized that this is not the first time you've experienced this sort of problem. Anyway, we'll see if we can get things sorted out for you.

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    Answered by SWANROSE on June 21, 2012 at 09:13 AM

    Thanks Abajan.  Yes I have experienced the problem before and the problem was that they had been created using v2.  Your guys told me that they had "migrated" the older forms into my new v3 list and did solve the problem at that time.  

    Certainly my forms all still seem to be working ok but I juist can't access them via my My Forms list.

     

    Thanks for your support.

     

    David

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    Answered by SWANROSE on June 28, 2012 at 04:25 AM

    Is there any progress on this yet please?  Thematter is urgent as I need to provide stats for my client.

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    JotForm Support

    Answered by Mike_T on June 28, 2012 at 07:10 PM

    I am very sorry to inform you but we do not have any updates yet. The status of your ticket is set to urgent, and I hope that we will get some updates soon.

    As far as I can see, your form on www.lancshumanism.org.uk/join.html web page is still using code from JotForm v2.  I am not quite sure about this, but you may try to check http://v2.jotform.com/ application to see if your form data is accessible from there.

    We will get back to you as soon as we can.

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    Answered by SWANROSE on June 29, 2012 at 04:12 PM

    Thank you. I have tried that and can access the data. So the heat is off! But naturally I wouild still like all v2 forms to be migrated to v3 (even if it means losing data).  I have taken off what I need. Appreciate your help

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    JotForm Support

    Answered by Mike_T on June 29, 2012 at 06:07 PM

    You are welcome! I have submit a request to re-migrate the following problematic forms:

    LSH_JOIN
    ID 11174019252

    SWINLEY ONLINE BOOKING
    ID 91685410582

    LSH_QUESTION
    ID 10685931828

    LSH CONTACT
    ID 11152450385

    LSH Ceremony enquiry
    ID 11305511765

    LSH mailing
    ID 11042747280

    LSH forum registration
    ID 11305541782

    Blank Form Clone
    ID 11152155299

    Swinley Photo Order
    ID 92033039300

    AMTRIM_QUESTIONNIRE
    ID 10384620244

    Hardwick contact v2
    ID 11311623398

    hardwick_contact
    ID 93305348598

    onlinelearning
    ID 11800433656

    LSH donation
    ID 11203103225

    We will update this thread as soon as we have any news.

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    Answered by SWANROSE on June 30, 2012 at 05:58 AM

    Thank you. Once all these are across life will be simpler. Your help is much appreciated

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    Answered by SWANROSE on July 04, 2012 at 12:21 PM

    Any idea how long this will take?  Once done I plan to replace the code in all my v2 sites and check all are working ok. 

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    Answered by antrompro on July 04, 2012 at 01:59 PM

    i have a same problem as SWANROSE 
    Can you help me? 

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    Answered by SWANROSE on July 04, 2012 at 03:50 PM

    I think they will need you to raise a separate ticket Antrompomo

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    Answered by SWANROSE on July 04, 2012 at 03:51 PM

    Sorry antrompro  - typo!!

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    JotForm Support

    Answered by Mike_T on July 04, 2012 at 04:48 PM

    @SWANROSE,

    I am very sorry, but I can not provide any ETA on this. It seems that mentioned forms already migrated to your v3 account, but some of form properties rows corrupten on the v3 database. Our Developers are still looking into this, and trying to find some way to fix this issue.

    @antrompro,

    Your account was suspended by our automated anti-phishing filter. If you are trying to use our service for legal purpose, please create a new forum thread as suggested. We would be happy to help.

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    Answered by SWANROSE on July 04, 2012 at 05:42 PM

    Thanks Mike. I shall be patient :-)

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    Answered by SWANROSE on July 18, 2012 at 11:18 AM

    HAVING SERIOUS PROPBLEMS WITH ONE FORM IN PARTICULAR - MAYFAIR BOOKING FORM..  VERY URGENT.  MY CLIENT IS TAKING BOOKING FOR THE RUGBY CUP FINAL AND THE SYSTEM IS JUST NOT WORKING..

     

    I WILL RAISE A FURTHER TICKET.

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    Answered by SWANROSE on July 19, 2012 at 07:20 AM

    I raised a further tiocket for my current problem and have had replies - last suggestion was to clear cache. This I have done and now wish to reply on that ticket.  Unfiortunately I cant find it by searching for SWANROSE. I get all my other tickets but not the latest one.  Can you direct me to it?

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    JotForm Support

    Answered by liyam on July 19, 2012 at 11:05 AM

    Hello David. I guess you're referring to my response on this thread.  Please check the link.

    Thanks.