- GustavoAsked on June 21, 2012 at 07:39 AM
The server from my email detected all entries from jotform as spam. I inserted the Whitelisting JotMails IP Addresses:
188.8.131.52 184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199
I'm tried to whitelist the following names:
What can I do?
- gori-mathewAnswered on June 21, 2012 at 11:22 AM
Hi;We really apologize for inconvinience caused. Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist.
188.8.131.52184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199 188.8.131.52
These are jotform mail server ips, you can slo add email@example.com to your safe contact list.
Lets know if this helps the situation.
- stressfestAnswered on June 21, 2012 at 01:36 PM
Thanks fou your reply,
The request for my provider to include these IP addresses and put firstname.lastname@example.org in a safe contact list were made. Nothing changed.
- JotForm SupportMike_TAnswered on June 21, 2012 at 05:50 PM
We use Amazon SES to send email messages when the email@example.com Sender E-mail is selected.
You can also try to whitelist amazonses.com and email.amazonses.com domains. If that does not help, please contact your mail service provider infolink.com.br to find out how to get rid of that Spam problem.
Thank you for using our services.
- stressfestAnswered on June 22, 2012 at 07:45 AM
I called the help desk of my provider to resolve this problem .Thanks for your attention.
- JotForm SupportjonathanAnswered on June 22, 2012 at 07:58 AM
Thank you for updating us. Please feel free to contact us again anytime should further assistance is needed.
- GustavoAnswered on June 22, 2012 at 09:52 AM
firstname.lastname@example.org is blocked?. Unblock, please.
- JotForm SupportjonathanAnswered on June 22, 2012 at 10:09 AM
Yes it was IN bounce list, for the reason indicated.
I unblock it already.
- stressfestAnswered on June 22, 2012 at 10:21 AM
The problem was resolved including "amazonses.com' in whitelisting. Thank you all.
- JotForm SupportGoldoAnswered on June 22, 2012 at 12:35 PM
Glad to know that. Thanks for letting us know.