What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The server from my email detected all entries from jotform as spam

    Asked by Gustavo on June 21, 2012 at 07:39 AM

    Hi,

     

    The server from my email detected all entries from jotform as spam. I inserted  the Whitelisting JotMails IP Addresses:  

     

    188.138.116.138

    107.20.173.204 174.34.57.218 174.34.57.216 174.34.57.214 174.34.57.219 208.117.50.251

    85.25.117.56

    I'm tried to whitelist the following names:

     

    form.jotform.us

    submit.jotform.co

    submit.jotform.us

     

     

     

    What can I do?

    Page URL:
    http://form.jotformz.com/form/21414223459650,http://www.jotform.com/?f<br/>ormID=20370151704andhttp://form.jotform.com/form/13453132300

  • Profile Image

    Answered by gori-mathew on June 21, 2012 at 11:22 AM

    Hi;

    We really apologize for inconvinience caused. Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    188.138.116.138

    107.20.173.204 174.34.57.218 174.34.57.216 174.34.57.214 174.34.57.219 208.117.50.251

    85.25.117.56

    These are jotform mail server ips, you can slo add noreply@jotform.com to your safe contact list.

    Lets know if this helps the situation.

  • Profile Image

    Answered by stressfest on June 21, 2012 at 01:36 PM

    Thanks fou your reply,

     

    The request for my provider to include these IP addresses and put noreply@jotform.com  in a safe contact list were made. Nothing changed.

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    JotForm Support

    Answered by Mike_T on June 21, 2012 at 05:50 PM

    We use Amazon SES to send email messages when the noreply@jotform.com Sender E-mail is selected.

    You can also try to whitelist amazonses.com and email.amazonses.com domains. If that does not help, please contact your mail service provider infolink.com.br to find out how to get rid of that Spam problem.

    Thank you for using our services.

  • Profile Image

    Answered by stressfest on June 22, 2012 at 07:45 AM

    Hi,

     

    I called the help desk of my provider to resolve this problem .Thanks for your attention.

     

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    JotForm Support

    Answered by jonathan on June 22, 2012 at 07:58 AM

    Thank you for updating us. Please feel free to contact us again anytime should further assistance is needed.

    Thanks.

  • Profile Image

    Answered by Gustavo on June 22, 2012 at 09:52 AM

    Other question,

     

     pedidosonline@suissa.com.br is blocked?. Unblock, please.

     

    Thanks.

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    JotForm Support

    Answered by jonathan on June 22, 2012 at 10:09 AM

    Yes it was IN bounce list, for the reason indicated.

    I unblock it already.

    FYI

    Thanks.

  • Profile Image

    Answered by stressfest on June 22, 2012 at 10:21 AM

    The problem was resolved including "amazonses.com' in whitelisting. Thank you all.

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    JotForm Support

    Answered by Goldo on June 22, 2012 at 12:35 PM

    Glad to know that. Thanks for letting us know.